Shipping Policy
At Outfitly, we are committed to processing and delivering your order as quickly and reliably as possible.
This Shipping Policy explains how orders placed through outfitly.com.au are processed and delivered.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where tracking is available.
2. Delivery Time
Standard delivery generally takes approximately 7–10 business days after dispatch.
Delivery times are estimates and may vary depending on:
- Your delivery location
- Courier or postal service delays
- Public holidays
- Weather conditions
- Peak shopping periods
- Unforeseen circumstances affecting transportation
Please allow the full estimated delivery period before contacting us regarding a delayed order.
3. Estimated Total Delivery Time
For most orders, the estimated timeframe is:
Order processing: 1–3 business days
Delivery: 7–10 business days after dispatch
Therefore, the typical total timeframe from placing an order to delivery may be approximately 8–13 business days.
4. Tracking Your Order
Where tracking is available, tracking details will be provided after your order has been dispatched.
You can use the tracking information provided to check the progress of your shipment.
Please note that tracking information may take some time to become active after an order has been dispatched.
5. Delivery Delays
While we work with our shipping partners to deliver orders within the estimated timeframe, delivery dates cannot always be guaranteed.
Delays may occur due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays, peak periods or other transportation disruptions.
If your order has exceeded the estimated delivery timeframe, please contact us and we will assist you in checking the status of your shipment.
6. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us at [email protected].
Additional shipping charges may apply if the order needs to be sent again.
7. Lost or Damaged Orders
If your order appears to be lost or arrives damaged, please contact us at:
Please provide your order number and, where applicable, photographs of any visible damage to the package or product.
We will work with the relevant delivery provider to investigate the issue and assist with an appropriate resolution.
8. Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Where free shipping is offered, the applicable shipping conditions will be displayed on the website or at checkout.
9. Contact Us
If you have any questions about shipping or your order, please contact us:
Outfitly
14 Furrow Street
Brookfield VIC 3338
Australia
Email: [email protected]
We will be happy to assist you with your order and delivery enquiries.