Privacy Policy

At Outfitly, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Outfitly collects, uses, stores, protects and discloses personal information when you visit or purchase from outfitly.com.au.

By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. About Outfitly

Outfitly
14 Furrow Street
Brookfield VIC 3338
Australia

Email: [email protected]

Outfitly operates an online retail business selling clothing and related products to customers in Australia and other locations.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

This may include:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone or mobile number

  • Account information

  • Information you provide when contacting us

Order and Transaction Information

When you place an order, we may collect information such as:

  • Products purchased

  • Order number

  • Order date

  • Order value

  • Shipping and delivery information

  • Payment status

  • Return or refund information

Payment card and payment information may be processed securely by our payment providers. We do not generally store complete payment card details on our own systems.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website activity

  • Referring website

  • Approximate location information

  • Date and time of website visits

3. How We Collect Information

We may collect personal information directly from you when you:

  • Create an account

  • Place an order

  • Subscribe to our marketing communications

  • Contact customer support

  • Submit a return or refund request

  • Complete a form on our website

  • Communicate with us by email

  • Browse or interact with our website

We may also receive information from service providers that help us operate our website, process payments, provide shipping services, prevent fraud, analyse website activity or provide marketing services.

4. Why We Collect and Use Your Information

We collect and use personal information where reasonably necessary to operate our business and provide our services.

This may include:

  • Processing and fulfilling orders

  • Processing payments

  • Delivering purchases

  • Providing customer support

  • Managing returns, refunds and exchanges

  • Communicating with you about your orders

  • Responding to enquiries

  • Maintaining customer accounts

  • Improving our website and products

  • Understanding how customers use our website

  • Preventing fraud and protecting our business

  • Maintaining website security

  • Sending marketing communications where permitted

  • Complying with applicable legal and regulatory requirements

We only seek to collect information that is reasonably necessary for these purposes.

5. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send you information about products, promotions, new collections, special offers and other relevant updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us at:

[email protected]

Unsubscribing from marketing communications will not affect transactional communications relating to your orders, payments, deliveries, returns or other services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve our services.

Cookies may help us:

  • Keep your shopping cart functioning

  • Remember your preferences

  • Understand website traffic and usage

  • Improve website performance

  • Provide relevant advertising

  • Measure advertising and marketing performance

  • Detect fraudulent or suspicious activity

You can adjust your browser settings to manage or block cookies. However, disabling certain cookies may affect the functionality of our website.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide services to you.

This may include sharing information with:

  • Payment processors

  • Website and ecommerce service providers

  • Shipping and delivery providers

  • Customer service providers

  • Technology and hosting providers

  • Analytics providers

  • Marketing and advertising service providers

  • Fraud prevention and security providers

  • Professional advisers

  • Government agencies or authorities where required or permitted by law

We do not sell your personal information as a standalone product or service.

8. Overseas Disclosure

Some of our service providers and technology providers may operate outside Australia or store information outside Australia.

As a result, personal information may be disclosed to or stored by overseas service providers where reasonably necessary to operate our website and business.

The countries in which these providers may be located can vary depending on the services used by Outfitly, and may include countries such as the United States and other countries where our technology, payment, hosting, analytics, advertising or ecommerce service providers operate.

Where required by applicable Australian privacy law, we take reasonable steps in relation to overseas disclosure of personal information.

9. Payment Information

Payments made through our website may be processed by third-party payment providers.

Your payment information may be subject to the privacy policies and security practices of the relevant payment provider.

Outfitly does not generally retain complete payment card details on its own systems.

10. Protecting Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include appropriate technical, administrative and organisational safeguards.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, managing returns and refunds, maintaining business records and complying with legal and regulatory obligations.

When personal information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it, subject to any legal requirements to retain it.

12. Access to Your Personal Information

You may request access to personal information that Outfitly holds about you.

To make an access request, contact:

[email protected]

Please provide sufficient information to help us identify you and locate the relevant information.

We will respond to your request within a reasonable period and in accordance with applicable privacy requirements.

13. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

Please contact:

[email protected]

We will take reasonable steps to correct personal information where appropriate.

14. Privacy Complaints

If you believe that Outfitly has mishandled your personal information or has not complied with applicable privacy requirements, please contact us first.

You can submit a privacy complaint to:

Outfitly
14 Furrow Street
Brookfield VIC 3338
Australia

Email: [email protected]

Please provide details of your concern and any relevant information that may help us investigate your complaint.

We will review and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) regarding your privacy concern.

15. Children’s Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Outfitly
14 Furrow Street
Brookfield VIC 3338
Australia

Email: [email protected]

We will endeavour to respond to privacy enquiries and requests within a reasonable period.