Refund & Returns Policy

At Outfitly, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item in accordance with the terms of this policy.

This Refund & Returns Policy applies to purchases made through outfitly.com.au.

1. Change-of-Mind Returns

We accept eligible change-of-mind returns within 14 days from the date your order is delivered.

To be eligible for a change-of-mind return:

  • The return request must be submitted within 14 days of delivery.

  • The item must be unworn and unused.

  • The item must be in its original condition.

  • The item must not have been washed, altered or damaged.

  • All original tags and labels should remain attached where applicable.

  • The item must be free from makeup, perfume, deodorant, stains, pet hair or other marks.

  • Proof of purchase, such as your order number, must be provided.

Please contact us at [email protected] before sending your return.

Once your return request is approved, we will provide the applicable return instructions.

2. Return Shipping for Change-of-Mind Returns

For change-of-mind returns, the customer is responsible for the cost of returning the item to Outfitly.

Original shipping charges are generally non-refundable for change-of-mind returns.

We strongly recommend using a tracked shipping service when returning an item. Outfitly cannot be responsible for returns that are lost or damaged while being shipped back to us.

3. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, significantly different from its description, or incorrectly supplied, please contact us as soon as reasonably possible.

Email us at:

[email protected]

Please include:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photographs of the item and the problem, where applicable

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Our 14-day change-of-mind policy does not limit or exclude your rights under the Australian Consumer Law.

4. Refund Processing

Once your returned item has been received and inspected, we will process your eligible refund.

For approved change-of-mind returns, refunds will be processed within 7 business days after the returned item has been received and approved.

Refunds will normally be issued to the original payment method used for the purchase.

Please note that after we process your refund, your bank or payment provider may require additional time for the funds to appear in your account.

5. Sale and Promotional Items

Sale and promotional items are eligible for change-of-mind returns within the 14-day return period, provided they meet the requirements of this policy.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

6. Exchanges

If you would like to exchange an item due to a change of mind, please contact us within 14 days of delivery at:

[email protected]

Exchanges are subject to product availability and the item meeting the applicable return conditions.

7. Items Not Eligible for Change-of-Mind Returns

We may decline a change-of-mind return where an item:

  • Has been worn or used

  • Has been washed

  • Has been altered

  • Has been damaged after delivery

  • Has been stained or marked

  • Is returned without required tags or labels

  • Is returned after the 14-day change-of-mind period

These conditions apply only to change-of-mind returns and do not affect your rights under the Australian Consumer Law where a product has a problem covered by consumer guarantees.

8. Return Address

Approved returns should be sent to:

Outfitly
14 Furrow Street
Brookfield VIC 3338
Australia

Please contact us before sending your return so we can provide the correct return instructions.

9. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law (ACL).

Australian consumers have automatic consumer guarantees when purchasing goods. Where a product does not meet these guarantees, customers may be entitled to an appropriate remedy depending on the circumstances.

Our 14-day change-of-mind return policy is separate from these statutory consumer rights.

10. Contact Us

For questions about returns, refunds, exchanges or your order, please contact:

Outfitly
14 Furrow Street
Brookfield VIC 3338
Australia

Email: [email protected]